Shipping policy

At Handymax, we are committed to ensuring your orders are processed and delivered as efficiently as possible. Please review our shipping policy below for details on shipping times, costs, and procedures.

1. Processing Times

• Orders are processed within 1-3 business days after payment confirmation.

• Custom or special-order items may require additional processing time. If applicable, the estimated processing time will be communicated before purchase.

• Orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods & Delivery Times

We use reliable freight and courier services to ensure safe and timely delivery of your orders. Estimated delivery times are as follows:

Domestic Shipping (Within Australia)

• Standard Shipping: 2-8 business days

• Freight Delivery (for large machinery): 7-14 business days (subject to scheduling and availability)

Shipping times may vary based on your location, weather conditions, and carrier delays.

3. Shipping Costs

• Shipping costs are calculated based on the weight, size, and destination of the order.

• The final shipping fee will be displayed at checkout.

• For bulk orders or large machinery requiring freight delivery, shipping costs may be quoted separately.

4. Tracking & Order Updates

• Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.

• If you do not receive tracking information within 3 business days of placing your order, please contact us.

• Large machinery orders may require manual scheduling with our logistics team. You will be contacted directly to arrange delivery.

5. Shipping Restrictions & Responsibilities

• We ship to physical addresses only. PO Boxes are not accepted for freight shipments.

• It is the customer’s responsibility to provide an accurate and complete shipping address at the time of order.

• Handymax is not responsible for shipping delays caused by carrier disruptions, weather conditions, or any circumstances beyond our control.

• If a shipment is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply for resending the order.

6. Damaged or Lost Shipments

• If your order arrives damaged, please report it within 24 hours of receiving the item.

• Email us at support@handymax.com.au with photos of the damaged package and item. We will work with the carrier to resolve the issue.

• If an order is lost in transit, we will initiate an investigation with the shipping provider and provide a resolution as soon as possible.

7. Order Changes & Cancellations

• If you need to make changes to your shipping address or cancel an order, please contact us within 24 hours of placing the order.

• Once an order has been shipped, it cannot be modified or canceled.

8. Contact Us

For any questions or concerns regarding shipping, please contact us:

• Email: support@handymax.com.au

• Phone: 1300 077 999

• Address: 2/22 Park Drive, Dandenong South VIC 3175

By placing an order with Handymax, you agree to the terms outlined in this Shipping Policy.

Thank you for choosing Handymax.