Terms and Conditions

HandyMax Trading Pty Ltd — Terms and Conditions of Sale
Last updated: 11 July 2026

1. DEFINITIONS

1.1 Acceptance of the Quote means You agree to the price, description, quantity and amounts contained in the Quote or Tax Invoice and these Terms and Conditions, by either signing the document or confirming the order in writing, verbally, or through payment.

1.2 Agreement means the agreement between You and Us for the supply of the Products listed and described in the Quote or Tax Invoice.

1.3 Business Day means a day in the State of Victoria that is not a Saturday, Sunday, or public holiday and on which commercial businesses are generally open.

1.4 Date of Delivery means the date on which the order is collected by You or Your agent, or the date on which the Products are handed over to a courier or transport company at Our premises for dispatch to the delivery destination.

1.5 Deposit means the amount specified in the Quote or Tax Invoice issued by Us.

1.6 Excluded Use means any use in connection with aircraft, watercraft, hovercraft, power stations, chemical plants, petrochemical plants, pharmaceutical manufacturing, mining operations, or drilling sites.

1.7 Faulty means having a defect or failure to operate, as acknowledged by Us, provided that such defect or failure was not caused by damage resulting from actions by You, Your agent, or any courier or transport company.

1.8 Intellectual Property means all trademarks, patents, copyrights, designs, and confidential information applicable to the Products, including any related advertising or promotional material, technical documentation, and user manuals, whether registered or unregistered, and whether owned by Us or licensed to Us.

1.9 Marketing Material means any online or printed brochures, articles, blog posts, photos, images, diagrams, specifications, or advertisements provided by Us, and remains Our Intellectual Property unless otherwise agreed in writing.

1.10 Manufacturer means the third-party entity that originally manufactures the Products, which may not be Us.

1.11 Order means a request submitted by You to purchase Products from Us, whether in writing, verbally, or through any other accepted method.

1.12 Price means the agreed amount for each Product, as stated in the Quote or Tax Invoice issued by Us.

1.13 Product/s means the machinery, equipment, or other goods that You agree to purchase from Us, including any related spare parts supplied by Us.

1.14 Quote or Tax Invoice means any formal document issued by Us to You setting out the price, description, and terms relating to the supply of Products.

1.15 Buyer Representative means, where You are a body corporate, the authorised individual who signs the Quote or Tax Invoice on Your behalf.

1.16 Terms and Conditions means these Terms and Conditions of Sale, as set out in this Agreement and as may be amended from time to time.

1.17 Us / We / Our means Handymax Trading Pty Ltd (ACN 643 556 030), a company registered in Victoria, Australia.

1.18 You / Your / Yourself means the recipient of the Quote or Tax Invoice and the party entering into the Agreement by accepting the Quote or Tax Invoice.

1.19 Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth), as amended.

2. NATURE

2.1 This Agreement establishes the relationship of seller and purchaser between Us and You for the supply of the Products, whereby You acquire the Products in Your own name and for Your own account, and may use or supply them as You deem appropriate, including for Your own use or onward supply to third parties.

2.2 You acknowledge that You are acquiring the Products for business or commercial purposes, and that if You qualify as a consumer under the Australian Consumer Law, nothing in this Agreement limits Your statutory rights.

2.3 You acknowledge and agree that this Agreement does not constitute You as Our agent or partner in any capacity.

2.4 You may refer to Yourself as a seller of Our Products, but You must not represent Yourself as Our agent or claim to be officially authorised by Us without Our prior written consent.

2.5 You acknowledge that We are not the manufacturer of the Products, and You agree not to represent or imply to any third party that We are the manufacturer.

3. APPLICATION

3.1 These Terms and Conditions apply to all agreements for the sale of Products by Us to You and shall take precedence over any other terms, documents, or communications provided to You.

4. WARRANTY

4.1 As at the Date of Delivery, We offer a manufacturer’s warranty for any Product that becomes defective within the lesser of 2,000 hours of use or 1 year, provided that regular servicing has been carried out in accordance with the recommended schedule and the Product has not been used for any Excluded Use.

4.2 The warranty described in clause 4.1 is subject to and must be read in conjunction with any applicable Warranty Conditions (or Terms of Warranty) published by Us. In the event of any inconsistency between those Warranty Conditions and these Terms and Conditions of Sale, these Terms and Conditions of Sale shall prevail.

5. QUOTATIONS

5.1 The Quote or Tax Invoice constitutes an offer, and upon Your acceptance, forms a binding Agreement between the parties.

5.2 You agree that We may, at Our sole and absolute discretion, terminate the Agreement for any reason, including but not limited to supply shortages, logistical constraints, cost increases, or other commercial considerations, whether disclosed to You or not.

5.3 The Quote or Tax Invoice is based on the specific Products and quantities listed therein. If there is any variation in the total quantity ordered, We reserve the right to adjust the Price and Deposit accordingly.

5.4 You are responsible for all freight costs, which will vary depending on the final delivery destination.

5.5 If the Products ordered by You are not in stock at the time of the Order, We will notify You of the expected delivery date. Any such date may be subject to unforeseen delays and does not entitle You to a refund.

6. REPAIR, REPLACEMENT AND RECALL

6.1 Subject to Your proper maintenance, storage, and handling of the Products, if any Product is found to be Faulty within 1 month from the date it was delivered to a customer, We will, at Our sole discretion, either repair, replace, or issue an appropriate credit for the Product.

6.2 Any Product alleged to be Faulty, requiring repair, replacement, or subject to recall, must be returned to Our nominated address. You are responsible for all costs associated with returning the Product to Us.

6.3 For any Product requiring assessment for repair or replacement, whether Faulty or not, You must make a prior appointment with Us, providing at least 7 days’ notice. We reserve the right to accept or reject the appointment request and will confirm the appointment time with You as soon as reasonably practicable.

6.4 If a Product is Faulty or subject to recall, Our liability is limited solely to the cost of repair or replacement of that Product. You agree not to make any other claims against Us for compensation, loss, or damages of any kind.

6.5 The warranty is limited to faults or defects that arise under normal working conditions and in accordance with the manufacturer’s recommendations.

7. PAYMENT FOR PRODUCTS

7.1 You agree to pay for all Products ordered and accepted by You in a timely manner, as follows:
a) You acknowledge that We are under no obligation to commence processing Your order until the Deposit has been received;
b) The Deposit is non-refundable but may be transferred to a future order with Us;
c) You must pay the remaining balance of the Price when the Product is ready for delivery;
d) If You fail to pay the Deposit, Price, or remaining balance after accepting the Quote, You agree to reimburse Us for any resulting costs, expenses, or losses. A Quote or Tax Invoice is deemed accepted if the Deposit, or any portion of the Deposit or Price, is paid to Us.

7.2 Payment of the Deposit and the remaining balance must be made to the bank account specified in the Quote or Tax Invoice issued by Us.

7.3 You agree that the Price represents an exclusive wholesale rate offered solely to You and is confidential in nature.

7.4 You agree not to disclose the terms of the Agreement or the Price to any unauthorised person, entity, or third party, except where disclosure is permitted under this Agreement or required by law.

7.5 You must pay any applicable goods and services tax (GST) in relation to the supply of Products by Us to You. You acknowledge that the Price does not include GST unless expressly stated otherwise.

8. DELIVERY OR DISPATCH OF PRODUCTS TO PURCHASER

8.1 We are obliged to make the Products available for collection at Our business address in Melbourne, Australia, unless otherwise agreed in writing. If You request delivery to another address, We will arrange dispatch by road transport, courier, or another suitable method at Your expense. You are responsible for all associated costs, including packing, transport, courier, and insurance (if applicable). We will provide a reasonable estimate of these costs prior to dispatch, and You must approve them before We proceed. Nothing in this clause limits Your rights under the Australian Consumer Law, including any applicable consumer guarantees regarding delivery.

8.2 Any delivery time, completion date, or timeframe provided is an estimate only and shall not be interpreted as a fixed or guaranteed date unless expressly stated in writing.

8.3 If a specific delivery date has been agreed upon and cannot be met, We will notify You and provide the opportunity to agree on a new delivery date. Such delays do not entitle You to a refund.

8.4 We will make reasonable efforts to meet any agreed delivery date. However, time shall not be of the essence, and We shall not be liable for any loss, cost, damage, or expense incurred by You or any third party arising directly or indirectly from any delay in delivery.

8.5 You have no right of action against Us for any loss suffered due to delays in delivery caused or contributed to by stock shortages, transit delays, accidents, strikes, or other similar events.

8.6 Delivery of the Products shall be made to the address specified in the Quote or Tax Invoice. You must make all necessary arrangements to accept delivery when the Products are tendered.

8.7 If Your funds have not cleared and the balance payment is not received, refused, or fails, You will be liable for freight costs both ways, and the Deposit shall be forfeited.

8.8 You must ensure that a person over the age of 18 is present at the delivery location to receive the Products. Any remaining balance must be paid at the time of delivery, as previously agreed with Us.

8.9 Risk in each Order passes to You upon collection by You, Your agent, or a courier or transport company acting on Your behalf.

8.10 The risk of loss or damage for any dispatched consignment passes to You once it is handed over to the courier or transport company at Our premises for delivery.

9. RETURN POLICY

9.1 Returns of Products by You may only be made with Our prior written approval.

9.2 Returns will not be accepted for change of mind under any circumstances.

9.3 All return freight costs shall be borne by You and not by Us.

9.4 If any returned Products are found to be damaged due to Your fault or negligence, You will be liable for the cost of repairing such damage.

10. PRIVACY

10.1 You authorise Us to collect, retain, use, and disclose commercial information about You in accordance with applicable privacy laws.

10.2 You acknowledge that any form of communication with Us may be collected and used for the following purposes:
a) informing You of new products and special offers;
b) responding to enquiries about Our products and services;
c) processing Your orders; and
d) marketing purposes.

11. PURCHASER’S RESPONSIBILITY

11.1 You agree to notify Us within 2 Business Days if any relevant manual or warranty documentation for the Products has not been received. If no such notice is given, You will be deemed to have received them.

11.2 You agree to read and understand the safety procedures before operating the Product, as outlined in the relevant manuals.

11.3 Insurance for the Products becomes Your responsibility from the moment the Products leave Our premises.

11.4 You must ensure that all persons operating the Products, including Your officers, employees, and agents, have completed operator and safety training from a qualified training provider and obtained any licences required under applicable laws, in accordance with the manufacturer’s guidelines and relevant safety standards.

11.5 You agree not to make any claims against Us and to indemnify Us for any loss or damage to person or property arising from Your failure to ensure proper operator training or use of the Products. This includes any loss or damage caused by the negligence of You, Your officers, employees, or agents.

11.6 Any Product returned to Us by You for any reason, including repair or warranty work, must be collected within 21 days from the Date of Delivery. From the 22nd day onward, a storage fee of $55 per day (including GST) will apply. Storage fees must be paid in full prior to the collection or re-delivery of the Product.

12. MARKETING MATERIAL

12.1 You acknowledge that You have conducted Your own enquiries, inspections, assessments, and investigations as to the suitability of the Products for Your intended purpose.

12.2 You acknowledge that You have not relied on any Marketing Material in making the decision to purchase the Products and agree not to make any claim or commence any proceedings against Us for any damages, losses, costs, or liabilities arising therefrom.

13. INTELLECTUAL PROPERTY

13.1 You agree:
a) to use the Intellectual Property only in accordance with the conditions set by Us or any third-party owner of the Intellectual Property;
b) not to reproduce, publish, distribute, or use the Intellectual Property in any advertising, promotional, or commercial context without Our prior written consent;
c) to promptly notify Us of any actual or suspected infringement of the Intellectual Property and to provide all relevant information;
d) to take reasonable actions as directed by Us, at Our expense, in relation to any infringement matter.

13.2 You must not, without Our prior written consent:
a) use the Intellectual Property for any purpose other than those permitted by Us;
b) register or use any of the Intellectual Property as part of Your corporate, business, or trading name;
c) do anything that may dilute, damage, or cause confusion about the origin or ownership of the Intellectual Property;
d) use any name or mark that is similar to or may be confused with Our Intellectual Property;
e) disclose any confidential information that forms part of the Intellectual Property to any third party.

14. FORCE MAJEURE

14.1 We shall not be held liable for any failure or delay in performing Our obligations due to an event of force majeure, being an event beyond Our reasonable control.

14.2 Force majeure includes, but is not limited to, fire, flood, storm, earthquake, riot, strike, criminal acts, civil unrest, mechanical breakdowns, war, or similar events.

15. DISCLAIMER

15.1 We reserve the right to update the Products listed on Our website, including changes to price, specifications, colours, and models, at any time without notice. Product availability is not guaranteed and is subject to stock levels. We will use reasonable efforts to ensure that prices are accurate at the time You place an Order.

15.2 We reserve the right to withdraw any Product from Our website at any time without prior notice.

15.3 We shall not be liable for any loss or damage resulting from the withdrawal of any Product from Our website.

15.4 We reserve the right to amend these Terms and Conditions at any time without notice.

15.5 Except as expressly provided in these Terms and Conditions, all express or implied warranties, guarantees, or conditions under statute or general law relating to:
a) the merchantability, quality, description, suitability, or fitness of the Products for any purpose; or
b) the design, assembly, installation, materials, or workmanship of the Products,
are excluded to the fullest extent permitted by law.

15.6 We shall not be liable for any physical or financial injury, loss, or consequential damage of any kind arising from:
a) the supply, assembly, installation, or operation of the Products;
b) Our negligence or any act or omission;
c) Your reliance on any Marketing Material;
d) Your use of manuals supplied by Us, where such manuals are translated from the manufacturer’s original material.

15.7 These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Victoria, Australia.

15.8 Our website may provide an AI-powered chat assistant ("AI Assistant") to help answer enquiries. Responses generated by the AI Assistant are provided for general information only and do not constitute a quotation, offer, advice, or contractual commitment by Us. Prices, specifications, stock availability, delivery timeframes, and product suitability stated by the AI Assistant are indicative only and must be confirmed in writing by Our staff before You rely on them. Any binding terms are only those contained in a written Quote or Tax Invoice issued by Us.

16. BUYER’S WARRANTIES

16.1 You warrant that You are not insolvent, under liquidation, or in external administration, whether voluntarily or involuntarily.

16.2 The Buyer Representative warrants that they are duly authorised—whether as sole director or agent—to sign on behalf of the recipient company listed in the Quote or Tax Invoice. The Buyer Representative agrees to indemnify Us against all costs, losses, expenses, and liabilities arising from any breach of this warranty.

17. WARRANTY CONDITIONS

17.1 Scope of Warranty: Only those items covered under Handymax’s warranty, as detailed in these Terms and Conditions of Sale, are eligible for warranty coverage. In the event of any conflict between these Warranty Conditions and the Terms and Conditions of Sale, the Terms and Conditions of Sale will prevail.

17.2 Warranty Period: The warranty period begins on the Date of Delivery of the Handymax Product to the original Purchaser and remains valid for the period stated in the applicable Warranty Schedule, provided that all required maintenance and operating guidelines have been followed.

17.3 Handymax is not liable for any additional or differing warranties offered by Handymax Authorised Dealers or any third parties. Such warranties are independent and beyond Handymax’s responsibility.

17.4 Handymax reserves the right to cancel any warranty granted under these Warranty Conditions if:
a) the Purchaser fails to comply with these Warranty Conditions; or
b) the Purchaser makes or attempts to make a fraudulent claim under this or any other Handymax warranty.

17.5 This warranty applies only to Handymax Products that are sold, serviced, and operated within the country of original sale.

17.6 All transportation costs related to warranty repairs, including delivery to and from service locations, shall be borne solely by the Purchaser.

17.7 This warranty is valid only for new Handymax Products and does not apply to:
a) pre-owned or second-hand goods;
b) goods sold at auction;
c) insurance write-offs;
d) goods not imported by Handymax Pty Ltd;
e) goods exported outside of Australia;
f) demonstrator units with 50 hours or more of prior use;
g) research and development (R&D) test models.

17.8 The warranty does not cover, and Handymax disclaims liability for, any damage or defect arising from:
a) negligence, misuse, abuse, accident, improper repairs, or any actions or omissions by the owner or third parties;
b) failure to make the Product available following notice of a potential issue;
c) continued operation despite knowledge of a defect;
d) improper storage or unsuitable environmental conditions;
e) oil analysis not specifically requested by Handymax;
f) additional labour-related costs, including but not limited to meals, lodging, tolls, flights, ferry charges, and travel time;
g) lack of or improper maintenance, including failure to perform servicing at the intervals specified by Handymax, as outlined in the Handymax Owner’s Manual, Engine Service Manual, or as indicated by any maintenance labels, stickers, or tags on the machine itself;
h) any modifications not explicitly authorised in writing by Handymax.

18. HOW TO MAKE A WARRANTY CLAIM

18.1 Claim Submission: All warranty claims must be submitted using the official Handymax Warranty Claim Form, available online at https://www.handymax.com.au/warranty-claim-form. Handymax will not accept claims submitted by any other means.

18.2 Appointments for inspection or repair must be requested by the Purchaser at least seven (7) days in advance. Handymax reserves the right to accept or decline any appointment request at its sole discretion and will confirm the appointment date and time accordingly.

19. CUSTOMER RESPONSIBILITIES

19.1 Purchaser Obligations: To receive warranty service, the Purchaser must:
a) notify a Handymax Authorised Dealer immediately upon discovering any defect and request warranty repair within the warranty period;
b) present a valid invoice or receipt that includes the model and serial number(s) of the Handymax Product;
c) make the Product available for inspection or repair at a service location designated by Handymax without undue delay;
d) arrange and pay for transporting the Product to the Handymax Authorised Dealer or other specified location;
e) operate and maintain the Product in accordance with the Handymax Owner’s Manual and Engine Service Manual;
f) perform scheduled preventative maintenance at the intervals recommended in the Handymax Owner’s Manual and Engine Service Manual;
g) provide proof of preventative maintenance (e.g., receipts, work orders, service logs) upon request;
h) cease using the machine and make it promptly available for inspection if a covered component failure occurs;
i) use only genuine or approved parts and accessories supplied by Handymax for any maintenance or repair; failure to do so may void the warranty.

20. ITEMS NOT COVERED BY WARRANTY

20.1 Warranty coverage does not extend to components or conditions resulting from normal wear and tear, routine maintenance, improper use, or any issue not caused by a manufacturing defect. This includes, but is not limited to, the items outlined in the following subclauses. Handymax disclaims all liability for such exclusions.

20.2 Cooling System: Warranty does not cover damage to the cooling system resulting from corrosion, incorrect coolant-to-water ratios, or failure of components such as radiators and thermostats.

20.3 Fuel System: Warranty does not cover damage to the fuel system caused by water or dirt ingress, fuel contamination, incorrect fuel specification, or failure of components such as carburettors, fuel caps, hoses, injectors, nozzles, or lines.

20.4 Engine: Warranty does not cover any form of engine tuning or adjustment; failures or damage resulting from improper or insufficient maintenance, use of incorrect or contaminated lubricants, or ingestion of foreign matter (including but not limited to dust, dirt, debris, or water). Excluded items also include filters, filter elements, hoses, belts, pulleys, radiator fans, lubricants, external seals or gaskets, failures due to overheating, misuse, or neglect, and throttle or stop cables.

20.5 Hydraulic System: Warranty does not cover failures in the hydraulic system caused by the use of incorrect oil specifications, oil contamination, or wear of serviceable components. Excluded items include hydraulic filters, filter elements, hoses, O-rings, couplings, tank breathers, and rubber mountings.

20.6 Electrical System: Warranty does not cover failures or damage to the electrical system resulting from improper jump-starting, welding without disconnecting the battery, or general misuse. Excluded components include batteries, fuses, bulbs, globes, lights, switches, wiring looms, and connectors.

20.7 Body Components: Warranty does not cover damage or wear to body components, including panels, glass, fenders, handles, hinges, buckets, cutting edges, hitches, pins, bushes, bearings, and linkage components.

20.8 Transmission: Warranty does not cover failures or damage to transmission components caused by incorrect operation, including improper gear shifting or failure to fully engage the clutch. Excluded components include clutch master cylinders, creep assemblies, dry brake parts, dry clutch plates, levers, linkages, thrust bearings, seals, gaskets, and universal joints.

20.9 Drive Axles and Driveline: Warranty does not cover failures or wear affecting drive axles or driveline components, including but not limited to ball joints, tie rod ends, brake drums, constant velocity boots, dry brake linings and rotors, swivel bearings, slip/CV joints, track rollers, idlers, sprockets, undercarriage systems, and universal joints.

20.10 Other Exclusions: Warranty does not cover the following: air conditioning components and refrigerant gas (excluding compressors); attachments and ancillary equipment; belts, pipes, filters, mufflers; cabin components including glass, mats, seats, trim, wiper blades, locks, keys, radios, or CD players; cargo beds, toolboxes, and implements (e.g., 4-in-1 buckets, general-purpose buckets, pallet forks, log grabs, hay forks, front-end loaders, mower decks); rubber or steel tracks, tyres, rims, rust, paintwork, or cosmetic damage.

21. Limitation of Liability

21.1 While Handymax strives to supply high-quality products, no warranties or guarantees are provided beyond those expressly stated in these Warranty Conditions and the Terms and Conditions of Sale, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

21.2 To the fullest extent permitted by law, Handymax shall not be liable for any indirect, incidental, or consequential damages—such as loss of profits, downtime, or business interruption—even if advised of the possibility of such damages.

22. CONTACT

22.1 You can contact Us regarding these Terms and Conditions using the following details:
Email: info@handymax.com.au
Address: 2/22 Park Drive, Dandenong South VIC 3175, Australia