Spare Parts and Warranty

HandyMax supports the machines it sells from its own warehouse and workshop at 2/22 Park Drive, Dandenong South, Victoria. On 11 November 2026 we held 887 different spare parts in stock there. New machines come with a manufacturer's warranty, for most machines 12 months or 2,000 hours of use, whichever comes first.

Does HandyMax keep spare parts in Australia?

Yes. Parts are stocked at our Dandenong South warehouse. On 11 November 2026 we held 887 different parts, including 465 for wheel loaders and 354 for forklifts. A part that fits both is counted under each.

By part group, the stock includes 187 engine parts, 117 hydraulic parts, 103 drivetrain parts, 76 electrical parts, 73 pins and bearings, 67 cab parts, 65 wheel parts, 55 filters and 43 brake parts. The engine parts include 88 for Yunnei engines (YN25, YN27, YN33, YN38 and YN48 series) and 45 for Xinchai engines.

621 parts are listed with prices in our online parts store. We do not hold every part for every model. A part that is not in stock is ordered from the factory. For a part that is not listed, call or email us with your machine's model and serial number.

How quickly are parts sent?

Orders for parts in stock are processed within 1 to 3 business days of payment, as set out in our shipping policy. Parts are sent by courier or Australia Post, or you can collect them from Dandenong South.

What if I don't know which part I need?

Use Take Photo Get Parts. Upload a photo of the part and give your machine's serial number. Our parts team will look at it and reply with the matching part, or ask you for more details. You can also call us.

Which machines have filter service kits?

Filter service kits are sold for the HM16 and HM18 wheel loaders, the HM22, HM22R and HM24 wheel loaders, the MY20 wheel loader, the HMF25 and HMF35 diesel forklifts, the HMAT30 and HMAT35 all terrain forklifts, and the HMF35RT and HMF40RT rough terrain forklifts. Kits for some other models are in the online parts store, and service oils are listed by machine model. If your model is not listed, ask us which filters it takes.

What warranty comes with a new HandyMax machine?

Every new HandyMax machine comes with a manufacturer's warranty. The warranty for your machine is shown on its product page and on your quote. For most machines it is 12 months or 2,000 hours of use, whichever comes first, and some machines carry extra cover.

The warranty starts on the date of delivery, which is the day the machine is collected or handed to the carrier at our premises. It covers manufacturing defects that appear in normal use, provided the machine has been serviced at the scheduled intervals and has not been put to an excluded use such as a mining or drilling site.

Warranty repairs are carried out at our workshop in Dandenong South, by appointment. We do not provide on-site service. Costs during a warranty claim are set out on your quote and in our Terms and Conditions.

Attachments such as buckets and pallet forks are not covered by the machine warranty. Wear and service items are not covered either, for example filters, belts, hoses, tyres, globes and cutting edges, nor is damage from misuse, accident, lack of maintenance or unauthorised modification. The warranty applies to new machines bought from HandyMax and used in Australia. The full conditions are in sections 4 and 17 to 20 of our Terms and Conditions.

The HMP20 pallet jack and the tilting forklift grapple have their own warranty schedule in section 23 of the Terms and Conditions.

Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the products.

How do I make a warranty claim?

Fill in the Warranty Claim Form. Have your invoice number, the machine's model and serial number, its hours of use, and photos or video of the fault. We review the claim and contact you about the next step. To book an inspection or repair, give us at least seven days' notice.

How do I contact HandyMax support?

Call 1300 077 999 or (03) 9769 2888, email support@handymax.com.au, or visit us at 2/22 Park Drive, Dandenong South VIC 3175.

HandyMax Trading Pty Ltd (ACN 643 556 030) has sold machinery in Australia since 2020.